Terms and Conditions

The Grocery Reward Club program and www.groceryreward.club (the Site/Program) are owned by Creative Solutions Group, Inc. (Company). By using the Site, you agree to be bound by all of the terms in these Terms and Conditions (the Agreement) and all the terms in our prior agreement when you enrolled as a customer in Grocery Reward Club. Company reserves the right, in its sole discretion, to update or modify this Agreement at any time. Your continued use of the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. Please read this carefully and if you have any questions, or if this Agreement does not conform to your understanding of our prior agreement, please call our Customer Services Department.  Customer Services can be reached by calling 1-401-862-1169.  Their hours of operation are Monday Friday, 9AM 5PM EST. Company hereby grants you a non-exclusive, non-transferable, limited right to access, use and display the Site/Program for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms & Conditions.


Account Benefits. As a customer of Grocery Reward Club, you have access to benefits, savings, discounts, incentives, rewards, bonuses, rebates and other benefits on certain products and services offered by participating vendors as explained in your account materials, including the Site/Program, and this Agreement. None of your benefits are health insurance or health care benefits or discounts off of healthcare services.  Grocery Reward Club is not an insurer or a Discount Medical Plan Organization.  Grocery Reward Club does not collect, store, or relay any health-related information. We reserve the right to modify, enhance, cancel, terminate or otherwise change particular account benefits or benefit providers from time to time in our sole discretion. 


Account Terms for Renewal. Unless you cancel, your account will continue automatically on a annual basis, with the applicable annual fees disclosed to you upon your enrollment automatically billed to the account identified and authorized by you at the time of your enrollment.


Cancellation. You may cancel your account at any time to avoid future billing by calling Customer Services.  Customer Services can be reached by calling 1-401-862-1169.  Their hours of operation are Monday Friday, 9AM 5PM EST. You may not cancel your account by sending an email, or submitting an online customer support inquiry. 


Use of Account. Your account is non-transferable. You agree that only you, your spouse and children living in your household will have access to the account benefits. Benefits are not for re-sale. You are entirely responsible for maintaining the confidentiality of your account password and user account information. You will promptly notify us if you become aware of any unauthorized use of your account card or account number.  Your account includes access to free products and products you can order.


Charge Backs.  Charge backs are serious actions, and we take them seriously.  It is our goal to insure that your experience with the Grocery Reward Club program is successful and satisfying.  If that is not the case, (1) you have access to a variety of resources (terms, instructions, how to guides, welcome letter, frequently asked questions, etc.) to assist you 24 hours a day, 7 days a week.  (2) You also have ongoing access to Customer Services.  Customer Services can be reached by calling 1-401-862-1169.  Their hours of operation are Monday Friday, 9AM 5PM EST. You may not cancel your account by sending an email, or submitting an online customer support inquiry.   (3) You also have access to online Customer Support 24 hours a day, 7 days a week.  You can cancel your Grocery Reward Club account at any time.  The way to do that is by contacting Grocery Reward Club, not by contacting your financial institution.  Grocery Reward Club will always work with you to respectfully, professionally, and timely address your concerns.  Further (4) Grocery Reward Club maintains recordings of all sales calls and verification calls between you and Grocery Reward Club.  You acknowledge that your agreement to join Grocery Reward Club was confirmed by your acceptance, which is recorded, and by a verification agent, which was recorded.  As such, you agree that, should you have any complaint, concern, issue, malfunction, question, or problem regarding your Grocery Reward Club account, that you will first contact Grocery Reward Club to resolve the issue. You also agree that submitting an unfounded charge back or an erroneous or inaccurate complaint regarding Grocery Reward Club to a commercial entity, a regulatory entity, financial institution, or a governmental entity may cause irreparable and/or permanent harm to Grocery Reward Club. You agree and acknowledge that submitting a complaint regarding Grocery Reward Club to a commercial entity, a regulatory entity, a financial institution, or a governmental entity which (a) is false, (b) is misleading, or (c) was made without giving Grocery Reward Club an opportunity to address any issue (1) does cause harm to Grocery Reward Club, (2) that the harm caused may be incurable, and (3) that the harm caused may entitle Grocery Reward Club to seek recourse. You understand and acknowledge that Grocery Reward Club will defend itself and assert its damages to the maximum extent permissible by the law.


No Warranty/Limitation of Liability. You agree that Company, its subsidiaries and affiliates, and each of its officers, directors and employees, along with the provider/host/administrator of the Site/Program (Company Parties) are not responsible or liable for any benefits, goods or services provided by participating vendors. If you have any claims relating to such benefits, goods or services provided by a participating vendor, you agree to make your claim against the vendor providing the benefit, good or service. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions. We assume no responsibility for the payment of, or contribution to, any use or sales tax on the benefits, which may be imposed by taxing authorities, and such taxes, to the extent imposed, shall remain your sole responsibility or that of the provider of the benefits, as the case may be.  This Site/Program is provided on an as is and as available basis with no warranties whatsoever. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO USE OF THIS SITE/PROGRAM OR ANY OF THE BENEFITS, PRODUCTS OR SERVICES OR RELATED INFORMATION PROVIDED TO YOU FROM COMPANY OR FROM OUR PARTICIPATING VENDORS. COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE BENEFITS, PRODUCTS, SERVICES AND MATERIALS FROM THIS SITE/PROGRAM OR THE PARTICIPATING VENDORS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM THIS SITE/PROGRAM OR OUR PARTICIPATING VENDORS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.   UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY EXCEED YOUR CURRENT account FEE, AND UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL, EVEN IF COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SITE/PROGRAM. THE COMPANY DOES NOT WARRANT THAT THE SITE/PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE/PROGRAM WILL BE UNINTERRUPTED AND ERROR FREE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SITE/PROGRAM, AND ANY PRODUCTS YOU MAY GET FROM THE SITE/PROGRAM, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SITE/PROGRAM.  YOU UNDERSTAND THAT COMPANY AND THE SITE/PROGRAM ARE NOT THE PRODUCERS, FORMULATORS, BOTTLERS, LABELERS, OR FULFILLERS OF ANY PRODUCT YOU MAY ORDER THROUGH THE SITE/PROGRAM AND, AS SUCH, HAVE NO LIABILITY TO YOU WITH REGARD TO SAID PRODUCTS, OTHER THAN TO INSURE THAT THEY ARE DELIVERED TO YOU PURSUANT TO YOUR ORDER AND VALID PAYMENT.


Emails. By becoming a customer, you have agreed to receive written and digital communication from Grocery Reward Club as part of your account. 


Indemnification. You agree to indemnify, hold harmless and, at our option, defend Company from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorneys fees and expenses) arising from your improper use of this Site/Program, your use of any products associated with the Site/Program, your violation of this Agreement, or your infringement, or the infringement or use of any Intellectual Property Rights (as defined herein). 


Links. The Site/Program may contain links to other web sites. Company does not control such other websites and is not responsible or liable for the availability thereof or the products, services or other materials contained on such websites. Company shall not be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked websites, including the products, services and materials therein, is solely at your own risk. 


Intellectual Property. You hereby agree and acknowledge that Company owns all right, title and interest in and to this Site/Program, including, without limitation, all Intellectual Property Rights. "Intellectual Property Rights" means any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights. You acknowledge that all marks that appear throughout the Site/Program belong to Company, or the respective owners of such marks, and are protected by applicable trademark and copyright laws. Any use of any of the marks appearing throughout the Site/Program without the express written consent of Company or the owner of the mark, as appropriate, is prohibited. 


Privacy Policy. Grocery Reward Club recognizes the importance of protecting the privacy of all information provided to us through the use of our services and related websites. We created the following policy guidelines with a fundamental respect for your right to privacy to guide our relationship with our users and consumers who use the Site/Program. Information collected through the Site/Program will be used in accordance with our Privacy Policy, which is as follows: Grocery Reward Club collects information when you redeem your rewards or access your Grocery Reward Club account. When you visit the Site/Program, you may provide to Grocery Reward Club what is generally called "personally identifiable" information (such as your name, email address, postal mailing address, and home/mobile telephone number, etc.). When you visit the Site/Program, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer. Grocery Reward Club uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site/Program. These persistent cookies can be removed, but each web browser is a little different. So, please review your browser "Help" file to learn the correct way to modify your cookies setup. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site/Program. When you use the Site/Program or open one of our HTML emails, we automatically record certain data using technology, including "clear gifs" or "web beacons," cookies (discussed above), IP addresses, unique "device IDs" (similar to IP addresses), and log files. This automatically collected data includes coupon printing and redemption activity, web browser type, the website that referred you to us, the web pages you viewed on the Site/Program, and the dates and times that you visited the Site/Program.


Severability/Waiver. In the event any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein. The failure by us to exercise rights granted to us hereunder upon the occurrence of any violations set forth in this agreement shall not constitute a waiver of such rights upon the recurrence of such violation. 


Modifications/Termination. Company reserves the right at any time to modify, suspend or permanently discontinue the Site/Program, your account or any portion thereof, with or without notice. You hereby agree that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site/Program or your account. 


Arbitration. All legal issues arising from or related to the use of your account and this Site/Program shall be construed in accordance with the laws of the State of Delaware, United States of America.  Any controversy or claim arising out of or relating to this Agreement or your use of the Site/Program shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (AAA). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of another party. The arbitration shall be conducted in North Vancouver, British Columbia, Canada, and judgment on the arbitration award may be entered into in any court in British Columbia having jurisdiction thereof. Notwithstanding the applicable law on statute of limitations, demand for arbitration with the AAA must be filed within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. (If applicable law prohibits a one-year limitations period for asserting claims, the claim must be asserted within the shortest time period in excess of one year that is permitted by applicable law.) The use of your account and this Site/Program and the terms of this Agreement shall be governed exclusively by the laws of the State of Delaware and the United States Federal Arbitration Act, without regard to conflict of laws provisions. By using the Site/Program and thereby agreeing to the Agreement, you hereby consent to the personal jurisdiction and venue in the courts in British Columbia, Canada.


Assignment. We may assign our rights and obligations under this Agreement. This Agreement will inure to the benefit of our successors, assigns and licensees. 


Entire Agreement. This Agreement, together with our prior agreement when you enrolled as a customer in Grocery Reward Club, constitutes the entire agreement between you and us relating to the subject matter herein. 


Feedback. If you have comments on the Site/Program or ideas on how to improve it, please email Customer Support at customersupport@groceryreward.club.  Please note that by doing so, you also grant Company permission to use and incorporate your ideas or comments into the Site/Program without compensation.


Customer Service. If you have any questions or concerns about your account and the Site/Program, contact us at customersupport@groceryreward.club.   You can also contact Customer Services.  Customer Services can be reached by calling 1-401-862-1169.  Their hours of operation are Monday Friday, 9AM 5PM EST. You may not cancel your account by sending an email, or submitting an online customer support inquiry.