Frequently Asked Questions

Question: What is Grocery Reward Club?
Answer:
Grocery Reward Club is many great grocery benefits in one, plus bonus savings on so many extras.  Customers get their choice of up to $100 a month in clipped coupons mailed to them.  Customers also receive unlimited printable coupons from one of the nation’s largest inventory of printable coupons.  Customers also receive thousands of additional ways to save like discounts, promo codes, special offers, daily deals, and so much more at your favorite stores and restaurants.  Grocery Reward Club was designed to be an easy-to-use website and a great experience.  At Grocery Reward Club, we help customers save hundreds...even thousands...of dollars each year with one of the nation's leading coupon inventories.  From printable coupons to clipped coupons that our team hand cuts from newspapers all over the country, Grocery Reward Club gives customers 24/7 round the clock access to national coupons from great brands.  All you need to do is login to save.

Question: What Is The Customer Experience Like?
Answer: Your experience in our program and on our website is our top priority.  We try very hard to make sure our Customer's experience is a great experience, each and every time.  We’ve provided clear instructions and a straight forward, easy to understand redemption process, supported by resources to help you understand the program and get the most of out it.  If you’ve got a question or an issue of any kind, we’re glad to answer it.  Just visit our Customer Support page 24/7 for any assistance you may need. We'll be glad to help you however we can.

Question: How Often are the Coupons on Grocery Reward Club Updated?
Answer: The coupons available to you through your Grocery Reward Club account are updated each and every day to ensure you get the best and most up-to-date choices possible.

Question: Is There a Limit on the Total Number of Coupons I Can Order or Print?
Answer: There are several different coupon benefits.  Let me give you information about each one.  First, your account comes with clipped coupons that you can select, and which are sent to you.  You are eligible for up to $100 in face value coupons each month.  If you exceed that limit, there is an extra fee of 10% of the face value of the coupon, that you would be responsible for.  You also are eligible for printable coupons.  Your account is filled with a wide variety of coupons that you can print.  Sometimes there is a limit on how many of a particular coupon you can print from the coupon provider. 

Question: I am Having Problems Printing or Technical Issues With Downloads, Can Someone Help Me?
Answer: For the printable coupons and some of the other benefits featured on this website, you may need to download a component from the vendor. That process links and happens automatically, and you'll need to manage and troubleshoot that yourself, as those are third party resources that we do not control. Unfortunately, being a customer coupon savings company and not a computer help desk company, we cannot provide customer by customer IT support for each particular benefit if you have trouble with printing.  I wish we could, but with thousands of customers and dozens of benefits, that would just be impossible. The programs and benefits are compatible with just about every computer configuration and option, so make sure you to pay careful attention to the prompts and instructions on the benefit, and try again.

Question: When Do the Grocery Coupons Expire?
Answer: Obviously, the grocery coupons expire at all different times, based on the manufacturers who provide them. As you browse through the coupons, we tell you when each coupon expires so that you know before you complete your order and receive your coupons. We're refreshing the coupons and adding new ones all the time.

Question: How Long Does it Take to Receive the Coupons Grocery Reward Club Clips for Me?
Answer: Typically, it takes us about 24 hours to process, clip, and ship your clipped coupons order. From there, depending on where you’re located, your coupons should arrive in 2-5 days (excluding weekends and holidays).

Question: I'm not able to login.
Answer: That’s an easy one to fix. If you've already registered for the Grocery Reward Club, you just need to use your phone number and zip code to log in. If you are still unable to log in please click here. Once there you may enter your email address and click submit to have your login information resent to you.

Question: How can I cancel my recurring membership?
Answer: If you have enrolled into a recurring membership (annual or monthly payment), login to your account and visit the My Account page. If your recurring billing is active, you will see a link to cancel your account. Just click the link and confirm that you would like to cancel your account. We will confirm back to you that your billing is cancelled. NOTE: This will cancel any future billing but you will still receive all reward value that you are due (i.e. an "annual" account cancelled in the first month will still receive 12 months of rewards).

Question: What Makes the Grocery Reward Club Different?
Answer: Five things...
  1. We work hard to make the best coupons and benefits available to you.
  2. A user-friendly experience is our top priority.
  3. We go out of our way to make sure you have all the information you'll need to save on groceries every month.
  4. We provide quality, responsive, customer service.
  5. We’ve developed our platform to make sure your information is safe and that you won't get SPAM or junk mail following your enrollment.