WE’RE HERE TO HELP!

Welcome to Grocery Reward Club Customer Support. Your satisfaction is our number one priority! Our goal is to make sure we get you to the right person with the right information as quickly as possible.

WHAT WE DO AT Grocery Reward Club:

First, let’s make sure you know where you are, and who you’re contacting. You’ve contacted Grocery Reward Club. Grocery Reward Club is a bonus reward program for Grocery Reward Club customers. The support team at Grocery Reward Club can only help you with questions about Grocery Reward Club.

So, if you have questions about Grocery Reward Club, or this website, you’re in the right place. If not, we’re going to do our best to point you in the right direction.

FIRST THINGS FIRST

We’re looking forward to helping you with your question about Grocery Reward Club. First, let’s make sure you’re in the right place and are a Grocery Reward Club customer. Please enter your telephone number and your zip or postal code below.

TROUBLE LOGGING IN? WE CAN HELP

We weren’t able to confirm your reward account. Don’t worry – we’re still glad to help. Click here to lookup your account information using some personal information.

BILLING QUESTION?

If you have a question about billing, please call the number below:

PLEASE CALL: 518-992-5668
HOURS: Monday - Friday, 9AM - 5PM EST

OR YOU CAN TRY AGAIN ONLINE

If you have a question about your rewards or your reward balance please click the button below to try to validate your Grocery Reward Club account again.

Great! We found your account and have two options for you:

SUGGESTED NEXT STEP: CALL CUSTOMER SERVICE

If you have a question about products, billing, refunds, returns, shipments, canceling, please call the number below.

PLEASE CALL: 518-992-5668
HOURS: Monday - Friday, 9AM - 5PM EST

OR CONTINUE ONLINE WITH YOUR REWARD QUESTION

If you have a question about your rewards, your reward balance, or logging into your rewards account, please click the button below to continue with your support ticket online.

Why are you contacting Grocery Reward Club support?

I can’t login to Grocery Reward Club.

Your username is your telephone number. Your password is your zip or postal code. If you're not able to login to your account, please be sure that you're entering the correct telephone number and zip or postal code that we have on file. You can also click here to login.

I have a question about my Grocery Reward Club benefits or rewards.

Grocery Reward Club is many great grocery benefits in one, plus bonus savings on so many extras. Customers get their choice of clipped coupons mailed to them. The coupons available to you through your Grocery Reward Club are updated each and every day to ensure you get the best and most up-to-date choices possible.

I received an incorrect coupon.

Sorry to hear that! Unfortunately, mistakes do happen from time to time. Just submit your support ticket and give us as much detail as possible.

I want to cancel.

IMPORTANT: You cannot cancel your account just by submitting this support ticket online.
 
If you have enrolled into a recurring membership (annual or monthly payment), login to your account and visit the My Account page. If your recurring billing is active, you will see a link to cancel your account. Just click the link and confirm that you would like to cancel your account. We will confirm back to you that your billing is cancelled. NOTE: This will cancel any future billing but you will still receive all reward value that you are due (i.e. an "annual" account cancelled in the first month will still receive 12 months of rewards).

REMINDER: You cannot cancel your account just by submitting this support ticket online.

How do I update my personal information?

Once you've logged into your account, please click on the My Account link to change your personal information.

Other

Still have a question?

we can help!

Awesome! You selected "A question about your results" on the previous page. We can help with that.

To give you the best anser to your question, we suggest calling our VIP Customer Service line.

Call the number below and one of our trained professionals will be more than happy to take your call and answer any questions or concerns you may have.

Here's the customer service hours for our VIP line: Please call Monday - Friday, 9AM - 5PM EST

You're in the right place!

Getting you answers about your rewards is our number one goal! Just complete the quick form below and we’ll get you an answer ASAP!

WE'VE RECEIVED YOUR REWARD QUESTION!

Thank you for contacting Grocery Reward Club customer support. Your submission has been received and we'll be getting back to you ASAP!

If you have a moment, we’d welcome your feedback on your experience today with Grocery Reward Club online support. It takes about 10 seconds.

let us know what you think!

Could you please rate our Grocery Reward Club Customer Service page? Click on one of the four options below to let us know how you feel about this online tool and your experience today.

WASN'T A FAN

NEUTRAL

I LIKED IT

I LOVED IT!

WE CAN HELP!

Awesome! You selected "I want to cancel" on the previous page. Since this is Grocery Reward Club, we can only help with questions about Grocery Reward Club. But, we’re glad to point you in the right direction.

You’ll need to call in to Customer to speak with a Grocery Reward Club representative to address your topic. They’ll he glad to help you.

PLEASE CALL: 518-992-5668
HOURS: Monday - Friday, 9AM - 5PM EST